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Part 3 of a four part series by Barbara Fagan
Coaching Accountability
Part 3: It's all about enrollment In this expert series, we have reviewed what it means to our clients to be accountable and what is required from coaches to open a new paradigm from the one that most people interpret and respond to. Simply put accountability translates to ownership. Acknowledging that we make choices - consciously or unconsciously - that set up a path for creating the results that we have. For many this is a BIG pill to swallow - especially if they have faced years and many experiences that they did not see how they were responsible for the outcome. In our last section I talked about barriers to performance. Those blocks that come up and stop us from pursuing what we say we want. The value of coaching accountability is that clients begin to see how they are ultimately the owner of their destiny and have great power to choose. In this section we will review what it takes to enroll clients in genuinely being curious to see ALL the choices they had and could have made on the way to creating their outcomes. How can a coach work with clients without telling them what they should be doing and instead invite them to look at all the signs along the road and make the best choice in the moment? First I'd like to share one of the presuppositions I use in working with clients. That is, "People always make the BEST choices available to them in the moment". No one wakes up at the start of each day saying to themselves- "What are some of the dumbest choices I can make today?" Yet as they step out into their daily life - events occur and they respond or in many cases react to what is occurring. When coaches work with clients we have the opportunity to be with them to review the "instant replay" of their day and look closely at all the results that were created; both the working results and those that did not work out so well. Here is a model that I use to assist clients in being enrolled in looking at their results accountably and gaining renewed commitment to move forward. This is the RAISE model. Exploring Barriers to Performance It is when clients do not see that they have the power of choice they become blocked. Many times this comes from what I call their personal barrier to performance. We all have them and we all use them when we are not feeling confident, clear and resourceful. These become our natural STOP signs along our road of getting to where we want to be. Let's look at some of the most familiar barriers or STOP signs. Relate - be in a place of relating and understanding your client's perspective - it is their reality - you may not see it the same but being with them, connecting and relating to what they are sharing creates trust and openness. Align- Align on what your client intended. What was the result that they were going for? Where are you in partnership with them on the outcomes? Inquire - This is where powerful questions come in - what assumptions were you making? What resources did you use? How could you have done it differently? What are some of the benefits? Support - How can you affirm and support your client in their new choice? Coaches are not cheerleaders but they are advocates for their client's positive intention. What do you know about your client, the skills they have, the resources and attitudes you have experienced that will support them in moving forward? Energy - What energy or specific action are they declaring to move forward? Energy and action are required in order to create any outcome both positive and negative. By enrolling clients in making new choices and taking new actions they are empowered to move foreword using ALL the information from the past that can positively support them in creating the changes they desire. It all about enrollment!! About our expert: Barbara Fagan is the President of Resource Realizations, Inc. and the Director of The Resource Academy which trains and certifies professional coaches. She has worked as a master coach and facilitator within the U.S. and international businesses community for over twenty years. Barbara began coaching in 1987 before it was a "known" profession. She is an excellent coach for individuals and businesses involved in the change process, which includes working through career transitions, defining strategic business imperatives and communicating with clarity to reach alignment. She is affiliated with the International Coach Federation and the International Association of Coaches. Visit and learn more about Resource Realizations at www.resourcerealizations.com choice, the magazine of professional coaching Follow us on Twitter twitter.com/choicemagazine Feedback is welcome at ExpertSeries@choice-online.com Visit our choice Websitechoice, the magazine of professional coaching
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